At Philips, the health and safety of our customers and employees is our top priority. During this difficult time, surrounding the outbreak of the coronavirus we are taking all the necessary precautions to ensure this.
We are closely monitoring guidelines from the World Health Organization (WHO) and local authorities, and continuously updating our measures accordingly.
Our Consumer Care agents are available to support you. It may be that operating hours are modified, or you might hear some additional background noise during the call. The agents are working from home to ensure their health and safety.
Self-help options are available here.
Due to prevention measures from local governments, some of our local service and repair centers are temporarily closed or operating reduced hours.
Please verify if a service center is open, and check opening hours before visiting.
The measures we are taking are for the health and safety of all. This is our main priority. We appreciate your understanding during this unprecedented situation.
Service centers in some countries are temporarily closed or operating on limited capacity. We advise you to contact your local service center before visiting.
Find additional answers in our webshop FAQ.
Telephone and webchat support are available here.
