My Philips SmartSleep Deep Sleep Headband cannot connect to the SleepMapper App
Published on 2021-12-29
If you are having issues with logging in or connecting your SleepMapper App to your headband, read our tips to solve these issues.
The SleepMapper App has been tested on Android 7 and iOS 12 and higher. If you try using the app on a device that uses a different operating system, it will not work.
If you cannot log in, there could be a few reasons as described below.
No account You may have previously skipped account creation to have quick access to the app. If so, you may now create a new Philips account using your email address.
A Philips account is recommended to take full advantage of the app and protect your data.
Note: It is not mandatory to create and account, however it is recommended to create an account so you can take full advantage of backing up your sleep data.
Forgotten username and/or password If you are sure you have a Philips account and you have forgotten your username and/or password.
If you cannot connect your headband to the SleepMapper App, try the troubleshooting tips below.
Bluetooth is not on To turn on the Bluetooth on your headband, simply plug your headband into the charger or turn it on (1 second press on power button). Check your phone's Bluetooth setting to see if Bluetooth is enabled. If you have an Android phone, make sure that you enable "location services" as well. Go to the app and pair the device as instructed in the app. During pairing, make sure that your headband and phone are close by. In case the app still doesn't recognise the headband take the following steps:
From your smartphone settings, tap apps
Press … and select show system apps
Search for Bluetooth
Tap force stop
Now open the SleepMapper app, it should be able to find the headband now
If you got a new phone, you must unpair the headband from your old phone before pairing it with the new phone. Each headband can only be paired to one phone at a time. This is to protect the privacy of your data. If you no longer have your old phone to unpair, do a factory reset on the headband by plugging it into a wall socket and then pressing and holding the power button for 15 seconds. The LED light will flash green to indicate that the factory rest has been completed. Try to pair the headband with the SleepMapper app again.
Note: Performing a factory reset erases all stored data from the headband. Make sure that you created an account and downloaded all the Sleep data in the app on your old phone. This will ensure your data will be available on your new phone again when you login using the same account.
After you take off the headband, end the sleep session in the app or plug it into the wall socket to charge (this will automatically end the sleep session). Turn on the Bluetooth on your phone, go to "My Sleep" tab in the SleepMapper app, and sync should start automatically. If not, simply pull down the page to initiate sync. Make sure that the headband is in close range (within 3 feet).
If you want to sync later, you can end the sleep session by turning the device off (press the power button for 3 seconds) and then turning it back on (press the power button for 1 second) when you are ready to sync later.
Sometimes the sensor signal lost may appear in the app even after you have successfully established a sensor connection before you fell asleep. During your sleep, you may have moved around which caused the headband to shift. The sensor connection may become poor or even lost. In this case, no boost was delivered and no sleep data was recorded.
To prevent this from happening, adjust the band using the sliders on the back to ensure the headband fits snug, but not too tight, over your head.
