If you are using a small or normal-sized coffee capsule in your machine, it could be that it is not pierced. To solve this issue, follow the steps below:
Open the lever and insert a (used) L'OR Barista XXL capsule.
Close the lever and open it again to reset the piercing mechanism.
Now insert the new small or normal-sized capsule.
If the above steps do not solve the issue, or it continues to occur with an XXL capsule as well, then please contact us for further help.