Sonicare 5 Series gum health Sonic electric toothbrush
2 modes, 6 customizable settings, 1 brush head HX8931/10
My Philips Sonicare brush head falls off my toothbrush handle
If your Philips Sonicare brush head falls off your toothbrush handle, follow our solutions below.
Brush head is not attached properly
Ensure that the brush head is inserted properly and aligned in the same direction as the front of the handle. Note: There will be a small gap between the brush head and handle. This is normal behaviour.
Brush head or handle is dirty
Ensure that the bottom of the brush head and the area around the metal shaft is free of debris. You can clean your brush head and the metal shaft with lukewarm water or a soft cloth.
Types of brush head
Are you using a brush head that is compatible with your Philips Sonicare toothbrush? Our toothbrushes are only compatible with Philips Sonicare brush heads. Still have questions? Contact our Consumer Care Agents for further assistance or visit our support page.