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Products

Sonicare DiamondClean Smart Sonic electric toothbrush with app

Personalized coaching, Smart brush head sensors, Smart brush head recognition, 5 modes, 3 intensities HX9924/06

Frequently Asked Questions

Why does the Sonicare app require permissions to my mobile device

The Philips Sonicare app is asking your permission to access supporting features of your mobile device for the best brushing experience. Find out why.

Location

Android (6.0 and up) is requiring location permissions in order to use Bluetooth access on your device. The Philips Sonicare app is using Bluetooth to connect your toothbrush with the Sonicare app.

Identity

This function enables you to use your Google+ or Facebook account for easy login. When using Google+, your device ID and call info are only used if you log in using WeChat. Otherwise these services are not used.

Calendar

This function allows you to create a calendar event with your dentist or hygienist. This is considered as confidential information and is only used for creating your appointments.

Contacts

Contacts allow you the option to share your brushing progress reports with your dentist or hygienist (using the contacts function). This is only shared under your explicit consent.

Phone functions

Phone permissions are required to directly call Philips Consumer Care if you have any questions regarding your toothbrush or app.

Microphone

Microphone permissions are required as this will allow the ability to play audio through the app. Microphone access also enables you to use voice control (like Siri or Google Assistant) to open the app. Microphone recordings are not available.

The information on this page applies to the following models: HX9924/06 , HX9954/56 , HX6321/03 , HX6311/07 . more less

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