Troubleshooting My Philips Steam generator iron does not glide smoothly If your Philips iron does not slide smoothly over fabric or clothing, please read on to find out what you can do. The temperature setting is too high for that fabric Please check the label of your garment or read the instructions of your Philips iron to learn what temperature setting is advised. The soleplate of the iron is damaged or scratched The soleplate should be replaced with a new one. We recommend that you contact us and ask for a repair. The performance of the soleplate (and therefore the iron) has decreased over time In this situation, it is best to replace the soleplate with a new one. We recommend that you contact us and ask for a repair. Steam is not being used When you iron without using steam, your Philips steam iron may not glide as smoothly as it could. For optimal results and good gliding, please use steam while ironing.