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Products

Sonicare DiamondClean Smart Sonic electric toothbrush with app

Personalized coaching, Smart brush head sensors, Smart brush head recognition, 5 modes, 3 intensities HX9924/06

Troubleshooting

My Philips Sonicare toothbrush vibration is too powerful

If your Philips Sonicare toothbrush vibration is too powerful, you can often solve this yourself. Follow these simple steps.

Getting used to an electric toothbrush

An electric toothbrush works differently from an ordinary toothbrush. If you are a first time user, take some time to get used to your electric toothbrush. If you have sensitive gums, it can take up to 3 weeks to get used to an electric toothbrush.

Turn on Easy Start to get used to your Philips Sonicare toothbrush.

Enable Easy Start

Easy Start helps you get used to electric tooth brushing by gently increasing the brushing power during the first 14 brushing sessions. Use Easy Start on your toothbrush for a less powerful vibration.

Enable Easy Start for your ProtectiveClean toothbrush

  • Place your ProtectiveClean toothbrush on the charger
  • Hold the power button until you hear two beeps
  • Immediately release the power button after the two beeps
  • Easy Start is activated when you hear three beeps from low to high and the lights blink green
  • Easy Start is deactivated when you hear three beeps from high to low and the lights blink orange

Enable Easy Start for your DiamondClean (Smart) toothbrush

  • Place your DiamondClean (Smart) on the charger
  • Press and hold the mode button
  • Press the power button once
  • The handle beeps twice > Easy Start is enabled
  • The handle beeps twice > Easy Start is disabled

Select the right brushing mode or intensity setting

Try using different brushing modes or intensity settings and find the optimal brushing experience for you. Is the vibration of your Sonicare toothbrush too powerful? Select a lower intensity level to get used to your Sonicare toothbrush.

If this did not solve your problem, please contact us.

The information on this page applies to the following models: HX9924/06 , HX9954/56 .

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