Shopping cart

There are currently no items in your shopping cart.

    Philips Support

    Why there is no video or just snowflakes visible when Philips TV is connected to the accessory device (DVD, STB, PC) using HDMI to HDMI connection?

    Published on 2019-09-10

    Three possible solutions:

    1) The communication is starting up. The HDCP compatibility check is busy. Please wait until the process is finished.

    2) If the picture continues to get interrupted, reselect the HDMI external source input by changing to whatever other source input from the AV menu and then switch back to the originally selected HDMI source input:

    • Press AV button on the remote control
    • Press cursor 1 line up from the HDMI external source that is selected by default and then press OK button
    • Press AV again
    • Press cursor 1 line down to return to original HDMI external source and press OK
    • The synchronize process between TV and accessory device will start over again

    3) Reset (switch off and back on) the TV and also reset the accessory device

    The information on this page applies to the following models: 32PF9830/10 , 37PF9830/10 .

    Frequently Asked Questions

    Looking for something else?

    Discover all Philips Support options

    Subscribe to our newsletter

    Exclusive member benefits & promotions

    Enjoy $30 off your first order*

    Receive the latest updates on events

    Early access events

    Members only promotions

    Welcome & birthday offers 


    I would like to receive promotional communications based on my preferences and behavior, about Philips products, services, events and promotions. I can easily unsubscribe at any time !

    Philips values and respects your privacy. Please read the Privacy Notice for more information
    **Terms & conditions apply

    You are about to visit a Philips global content page


    Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox.