1
Products

DiamondClean 9000 Sonic electric toothbrush with app

Connected brushing made easy, Built-in pressure sensor, Smart brush head recognition, 4 modes, 3 intensities HX9912/17

Troubleshooting

My Philips Sonicare toothbrush makes a loud noise

Philips Sonicare Toothbrushes use powerful vibrations that produce up to 62,000 brush strokes per minute. The sound produced is louder than a manual toothbrush with no vibration. If this is your first electric toothbrush, it can take a while to get used to electric brushing.

If you find the noise level abnormal, try our troubleshooting advice or see the video below to fix this issue.
 
Play Pause

Identify where the noise is coming from

Remove the brush head. Do you still hear the same loud noise after removing the brush head?

If yes, the noise is coming from the handle. Please contact us for further assistance.

If no, (the noise is reduced) the noise might be coming from the brush head. Read the next tip.


 

Brush head not attached properly

Reattach the brush head. Make sure that the brush head is well placed and not loose or wobbly. A small gap between the handle and the brush head is normal. This is needed for vibration.
 

Brush head is worn

If you have used the same brush head for more than three months, you might need to replace your brush head. As brush heads wear out, they may start to produce more noise. We recommend replacing the brush head every three months.

 

Use authentic Philips brand brush heads

Counterfeit brush heads may make more noise than genuine Philips Sonicare brush heads. We recommend you use genuine Philips Sonicare brush heads. You can buy these from our online shop

If these tips did not solve your issue, then please contact us for further assistance. 
 

The information on this page applies to the following models: HX9912/17 , HX9912/40 , HX9912/07 , HX9618/01 , HX9618/24 , HX9618/03 , HX8931/10 , HX9911/07 , HX9683/01 , HX9352/49 , HX6851/56 , HX6859/35 , HX6855/58 , HX6877/23 , HX3215/42 , HX6800/06 , HX6823/16 , HX6807/06 , HX3225/35 , HX3215/54 , HX9924/06 , HX9954/56 , HX6912/21 , HX6782/34 , HX6512/02 , HX6721/35 , HX6321/03 , HX6232/20 , HX9312/04 , HX9368/35 , HX9112/52 , HX9372/04 , HX3215/03 , HX6631/01 , HX6231/01 , HX9362/67 , HX6311/07 , HX9352/04 , HX9112/02 , HX9182/10 , HX5251/02 , HX9332/04 , HX6711/02 , HX6972/10 , HX9342/02 , HX6993/03 , HX6511/50 . more less

Not what you are looking for?

Did we answer your question?

If not, contact us.

 

Subscribe to receive email from Philips - Don’t miss out!

Philips values and respects your privacy. Please read the Privacy Notice for more information

Thanks for subscribing to our newsletter!

Sorry, your subscription to our newsletter failed. Please try again later.