Troubleshooting My skin is irritated after using my Philips epilator As the hairs are being removed by the root, some redness or skin irritation may occur. This is normal and should disappear quickly. Note: It is normal for some skin irritation to occur, especially when you have not used your epilator for a while. Your skin may need to readjust to the epilation process. In order to avoid skin irritation, we advise you to pay attention to the following: To avoid skin irritation: Make sure that the epilating head is clean Do not use any pressure when moving the epilator over skin Make sure you exfoliate your skin every time you shower. Exfoliating removes the dead skin around the follicles, so the hairs will slide out more easily and not tear the surrounding skin. After epilating gently rub in antiseptic (after epilation) cream, such as a mild, alcohol free lotion on the epilated area of your skin.