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Frequently Asked Questions

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Before you buy (3)
Use and Learn (10)
Software and firmware (1)
Tips and Tricks (8)
Troubleshooting (2)
Service and Repair (1)
Tips and Tricks (1)

Manuals & Documentation

Warranty

See the following document for more detailed information on the Philips warranty. Please contact the local contact centre if you have additional questions.

Support Forum

Check our forum for answers to questions from consumers who might have had same questions as you, share your experience and discuss with others.

How to videos

  • Product Introduction

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  • Tackling PC connectivity issues

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  • Surround for movies - put you right in the middle of the action

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  • Where can I get more support for my GoGear player

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  • How can I update my GoGear firmware

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  • Creating your music library

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  • Safe listening on your earphones

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  • Creating and using playlists

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  • Problem with installation (the Philips Songbird installation does not start)

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  • Transferring Music, video and pictures to your GoGear using Philips Songbird

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  • Product Introduction

    Product Introduction

  • Tackling PC connectivity issues

    Tackling PC connectivity issues

  • Surround for movies - put you right in the middle of the action

    Surround for movies - put you righ...

  • Where can I get more support for my GoGear player

    Where can I get more support for m...

  • How can I update my GoGear firmware

    How can I update my GoGear firmware

  • Creating your music library

    Creating your music library

  • Safe listening on your earphones

    Safe listening on your earphones

  • Creating and using playlists

    Creating and using playlists

  • Problem with installation (the Philips Songbird installation does not start)

    Problem with installation (the Phi...

  • Transferring Music, video and pictures to your GoGear using Philips Songbird

    Transferring Music, video and pict...

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Software & drivers

  • Hidden Firmware 2

    version:1.36, htm file , 5.4 kB, published April 12, 2011

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  • Hidden Firmware 3

    version:0.0.1, dll file , 264.0 kB, published June 23, 2011

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  • Hidden Firmware 1

    version:1.36, zip file , 10.1 MB, published April 12, 2011

    Download file

Contact us

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