How can we help you?

Frequently Asked Questions

Top-10 FAQs Top 10 FAQs
Before you buy (5)
Getting started (1)
Use and Learn (10)
Software and firmware (3)
Tips and Tricks (4)
Troubleshooting (4)
Service and Repair (1)
Tips and Tricks (1)

Manuals & Documentation

Warranty

See the following document for more detailed information on the Philips warranty. Please contact the local contact centre if you have additional questions.

Support Forum

Check our forum for answers to questions from consumers who might have had same questions as you, share your experience and discuss with others.

How to videos

  • Software Installation

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Transferring video using MediaConverter

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Video File formatting and conversion issues

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Repairing your GoGear - when and how

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Napster to Go and its 30-day free trial

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Downloading and installing Napster software

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Safe listening on your earphones

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Ripping CDs

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Updating your GoGear firmware

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Getting over hang-ups on your GoGear

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Software Installation

    Software Installation

  • Transferring video using MediaConverter

    Transferring video using MediaConv...

  • Video File formatting and conversion issues

    Video File formatting and conversi...

  • Repairing your GoGear - when and how

    Repairing your GoGear - when and h...

  • Napster to Go and its 30-day free trial

    Napster to Go and its 30-day free ...

  • Downloading and installing Napster software

    Downloading and installing Napster...

  • Safe listening on your earphones

    Safe listening on your earphones

  • Ripping CDs

    Ripping CDs

  • Updating your GoGear firmware

    Updating your GoGear firmware

  • Getting over hang-ups on your GoGear

    Getting over hang-ups on your GoGe...

Find an Authorised Service Centre

Register

Do you own this product?

Keep track of your product warranty

coverage

Qualify for cash-back, gifts and special

offers

Get easy access to product support

Software & drivers

Contact us

Questions about MP3 and MP4 player?

Call us

Call us 1300850633
Monday to Friday 9:00 AM – 5:00 PM EST

Register

Do you own this product?

Keep track of your product warranty

coverage

Qualify for cash-back, gifts and special

offers

Get easy access to product support

Recently viewed products

You might be interested in