How can we help you?

Frequently Asked Questions

Top-10 FAQs Top 10 FAQs
Before you buy (6)
Getting started (1)
Use and Learn (9)
Software and firmware (3)
Tips and Tricks (4)
Troubleshooting (3)
Service and Repair (1)
Tips and Tricks (1)

Manuals & Documentation

How to videos

  • Software Installation

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Transferring pictures using Explorer

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Video File formatting and conversion issues

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Tackling PC Connectivity Issues

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Full Sound_How it makes your MP3 music better

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Napster to Go and its 30-day free trial

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Sound Isolation headphones - less environmental noise

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Transferring music using Windows Media Player 11.

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Updating your GoGear firmware

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Repairing your GoGear - when and how

    Play Pause
    You need Flash to see video.
    Click here to download it.
  • Software Installation

    Software Installation

  • Transferring pictures using Explorer

    Transferring pictures using Explor...

  • Video File formatting and conversion issues

    Video File formatting and conversi...

  • Tackling PC Connectivity Issues

    Tackling PC Connectivity Issues

  • Full Sound_How it makes your MP3 music better

    Full Sound_How it makes your MP3 m...

  • Napster to Go and its 30-day free trial

    Napster to Go and its 30-day free ...

  • Sound Isolation headphones - less environmental noise

    Sound Isolation headphones - less ...

  • Transferring music using Windows Media Player 11.

    Transferring music using Windows M...

  • Updating your GoGear firmware

    Updating your GoGear firmware

  • Repairing your GoGear - when and how

    Repairing your GoGear - when and h...

Software & drivers

Contact us

Questions about MP3 and MP4 player?

Call us

Call us 1300850633
Monday to Friday 9:00 AM – 5:00 PM EST

Register

Do you own this product?

Keep track of your product warranty

coverage

Qualify for cash-back, gifts and special

offers

Get easy access to product support

Warranty

See the following document for more detailed information on the Philips warranty. Please contact the local contact centre if you have additional questions.

Support Forum

Check our forum for answers to questions from consumers who might have had same questions as you, share your experience and discuss with others.

Recently viewed products

You might be interested in